Shipping Policy

Effective Date: August 16, 2026
Last Updated: August 16, 2026

This Shipping Policy applies to physical products purchased through Holloway Media & Production (“Holloway,” “we,” “us,” or “our”), including professional AV equipment and related products sold through hollowaymedia.org.

1. Order Processing

Orders are processed during our normal business operations.

Unless a different processing time is stated on the applicable product page or order confirmation, we generally aim to process orders within [1–3 business days] after payment and order information have been successfully received.

Processing time is separate from carrier transit time.

An order is not considered shipped until the merchandise has been physically transferred to the applicable carrier.

2. Shipping Estimates

Available shipping methods and estimated transit times are displayed during checkout when available.

Shipping times are estimates and may vary based on:

  • Carrier operations

  • Destination

  • Weather

  • Holidays

  • Peak shipping periods

  • Product availability

  • Manufacturer or distributor fulfillment

  • Address issues

  • Customs or import requirements

  • Other circumstances outside Holloway's control

We do not guarantee a delivery date unless a specific delivery commitment is expressly stated in writing.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout when real-time carrier rates are available.

Depending on the product, destination, carrier, and shipping method, shipping charges may be calculated using:

  • Carrier rates

  • Product weight

  • Package dimensions

  • Destination

  • Number of items

  • Applicable shipping service

  • Other applicable factors

If real-time carrier rates are unavailable, a backup shipping rate may apply.

The shipping charge displayed at checkout is the shipping charge applicable to the order unless an obvious pricing or system error occurred.

4. Shipping Destinations

Holloway may ship to locations supported by the shipping methods available at checkout.

Certain products may have manufacturer, carrier, legal, hazardous-material, battery, or geographic shipping restrictions.

We reserve the right to decline or cancel an order where shipment to the requested destination is not reasonably possible or permitted.

5. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If an order has not yet shipped, contact us as soon as possible if you need to correct an address.

Once an order has shipped, we cannot guarantee that the address can be changed.

Additional carrier charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

6. Delivery and Carrier Delays

After a package has been transferred to the carrier, delivery is primarily controlled by the carrier.

Carrier delays do not necessarily constitute a failure by Holloway to ship an order.

However, if a package is lost, materially delayed, damaged, or otherwise affected during transit, contact us promptly so we can assist with the applicable carrier claim or resolution.

7. Lost or Missing Packages

If tracking indicates that a package was delivered but you cannot locate it:

  1. Check the delivery location and surrounding areas.

  2. Check with household members, employees, neighbors, reception desks, or building management.

  3. Contact the carrier where appropriate.

  4. Contact Holloway if the package remains missing.

We may require additional information or documentation before submitting or processing a carrier claim.

8. Damaged Shipments

Customers should inspect shipments promptly upon delivery.

If a package arrives visibly damaged:

  • Photograph the exterior packaging.

  • Photograph the shipping label.

  • Photograph the damaged product and internal packaging.

  • Keep all packaging materials.

  • Contact Holloway as soon as reasonably possible.

Do not discard damaged packaging until the claim or resolution process is complete.

9. International Orders

Unless expressly stated otherwise, Holloway's standard online store is intended primarily for domestic U.S. orders.

International shipments may be subject to:

  • Customs requirements

  • Import duties

  • Taxes

  • Brokerage charges

  • Carrier fees

  • Product restrictions

  • Manufacturer restrictions

  • Import/export requirements

Unless expressly stated otherwise, the customer is responsible for charges imposed by the destination country.

Holloway does not guarantee that a product can legally or practically be imported into every destination.

10. Manufacturer and Distributor Fulfillment

Some professional AV equipment may be fulfilled directly or indirectly through manufacturers, distributors, or other authorized supply channels.

In such circumstances, fulfillment times may vary.

We will communicate material changes to expected shipment timing when required.

11. Backorders and Delays

If we determine that we cannot ship an order within the applicable promised or legally required timeframe, we will provide the customer with the options required by applicable law, which may include a revised shipment date, an option to cancel, and/or a refund.

Federal law generally requires Internet sellers to have a reasonable basis for advertised shipment times and provides specific procedures when merchandise cannot be shipped within the promised period.

12. Partial Shipments

When practical, we may ship available items separately from backordered items.

If additional shipping charges would apply, we will communicate those charges before imposing them where required.

13. Shipping Insurance

Where shipping protection or insurance is specifically offered, the applicable terms will be disclosed at checkout or in the applicable order documentation.

14. Refused Deliveries

Customers should not refuse delivery solely to initiate a return unless instructed by Holloway.

Refused shipments may result in additional carrier charges and may delay the return or refund process.

15. Shipping Policy Changes

We may update this Shipping Policy as our shipping providers, products, business operations, or legal requirements change.

The latest version will be posted on this page.

16. Contact

Questions concerning shipping should be directed to:

Holloway Media & Production
Email: info@hollowaymedia.org
Website: hollowaymedia.org